Founded in 1986, 9to5 Seating is a privately owned company from the USA, specialising in the design and production of ergonomic office seating. They offer a wide selection of executive, task, guest, conference, stool and lounge seating to meet the diverse demands of today’s office environment,
Selling an office chair in a number of possible options is a tough task when you’re only using a printed catalogue. Our goal was to create a powerful online tool to help 9to5 Seating boost their sales. Our easy-to-use tool allows salespeople to showcase all the possible options, from bases, fabrics, arm rests and more, so clients can see what their product will look like in real life. Salespeople can also quote on the spot and send a purchase order to the factory in just a few clicks.
Check it live: 9to5seating.com
To better understand the needs of the customer, we conducted market research to help us determine all the different user groups.
We realised very quickly that introducing new services meant we would need to add new features and adjust processes. Distinguishing what each user group wanted in a postal service fuelled our brainstorming sessions, helping us come up with a new process for Lithuania Post to implement prior to launching their new website and self-service interface.
Today, clients are browsing the site with ease, finding information at a faster rate than before. Parcel registration and tracking is also much faster, thanks to better functionality and a better insight into user experience.